Question 1

WHAT WE COLLECT

Accepted Answer

We may collect the following information:
 • Name
 • Contact information including email address
 • Demographic information such as postcode, preferences and interests

Question 2

COLLECTION OF PERSONAL DATA

Accepted Answer

KWV Consulting Limited may collect the following information about you:
 • Your name
 • Your contact details: address, telephone number and email address
 • Your location
 • Your communication and marketing preferences
 • Your interests, preferences, and feedback
 • Your correspondence and communications with us
 • Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page)
This information may be collected by email, phone, on social media or otherwise.
You must be over 16. This website is not intended for children and we do not knowingly collect data relating to children.

Question 3

HOW YOUR DATA IS USED

Accepted Answer

KWV Consulting Limited uses your personal data:
 • To provide services to you 
 • With your agreement, to contact you about services which may interest you
 • Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
 • Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies
You have the right to opt out of receiving promotional communications at any time. To do this, please use the contact options set out in this policy.

Question 4

HOW YOUR DATA IS PROTECTED

Accepted Answer

KWV Consulting Limited is committed to keeping your personal data safe and secure. Your data will be stored and backed up in a secure location.
In the extremely rare event of a data breach, we will inform the Information Commissioners Office (and yourself if your data is involved) within 72 hours.

Question 5

HOW LONG YOUR DATA IS KEPT FOR

Accepted Answer

KWV Consulting Limited will only hold on to your data for as long as you are a client and for as long as is necessary to provide support related services.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, some of your data will be held as required, even after it is no longer needed to provide the services to you.
Where KWV Consulting Limited are permitted to send you marketing communications, your contact information necessary for this purpose will be retained, for as long as you do not unsubscribe.

Question 6

SHARING DATA WITH THIRD PARTIES

Accepted Answer

KWV Consulting Limited do not, and will not, sell your personal data to any third parties.
However, in order to make certain services available to you, some of your personal data may be shared with an approved service partner.

Question 7

YOUR RIGHTS

Accepted Answer

At any time, you have the right:
 • To request access to or a copy of any information which we hold about you
 • To rectification of your information, if you consider that it is inaccurate
 • To ask us to delete your information, if you consider that we do not have rights to hold it
 • To withdraw consent to us processing your information
 • To ask us to stop or start sending you information about services
 • To object to your information being processed in certain circumstances
 • To complain to the Information Commissioner’s Office
If you want to exercise your rights or have any questions, please use the contact options set out in this policy.

Question 8

COOKIES

Accepted Answer

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

Question 9

CHANGES

Accepted Answer

We reserve the right to amend and remove services and/or any part of the website (including the T&C's and Privacy Policy) at any time.

Question 10

CONTACT

Accepted Answer

If you have any questions regarding this policy, please contact:
Email: karen@kwvconsulting.co.uk 
Phone: 07797 754261

PRIVACY POLICY